Политика возврата средств

Return, Cancellation and Warranty Policy

Unconditional Return Policy

We offer an unconditional 7-day return and refund policy. We will refund any products returned within 7 days from the delivery date (the day when the package is received), provided that you:

a). Send an email to us at service@deepernetwork.shop to initiate the return. Upon receiving your email notification, we will inform you of the return process.

b). All returned products should include all parts and attachments when returned to our designated location. This includes the device hardware, power cable, adapter, and all parts originally included in the package.

c). We will process the refund once we receive the following items from you via service@deepernetwork.shop: (1) a photo of the products being returned, and (2) the return tracking number (airway bill) issued by the shipping carrier.

d). We will refund you through the platform you ordered from whenever possible. If this is not feasible, we will issue a refund to your bank account via a wire transfer. All refunds will be processed in the most timely manner possible.

Damage Caused During Shipping

In case any damages occur during the transportation of the product, upon receiving the damaged goods, the customer shall proceed with the following steps:

a). Record any damages to the package through video or photographs as soon as you receive the product, preferably before the delivery person departs.

b). Notify our customer service department through service@deepernetwork.shop.

Cancellation Policy

All orders will be processed within 1 business day of being placed. Orders placed on weekends or other non-business days will be processed the following business day.

You may request cancellation on the same business day the order was placed by emailing us at service@deepernetwork.shop.

If your order is placed on weekends or other non-business days, you may request the cancellation of your order by contacting customer service before or on the next business day.

If you request the cancellation after the time specified above, or if your order has already been processed, we will be unable to cancel your order.

However, if we are unable to cancel your order, you can always return your order for a full refund pursuant to our 7-day unconditional return policy.

1 Year Limited Warranty

Deeper Connect products are covered by a limited liability warranty from defects in material and workmanship. The warranty period starts on the day when the product is delivered to the user (date of arrival). This warranty does not apply if, in the judgment of Deeper Innovation, the product fails due to damage from shipment, handling, storage, accident, abuse, or misuse, or if it has been used or maintained in a manner not conforming to the product’s instructions, has been modified in any way, or has a defaced or removed serial number. Repair by anyone other than Deeper Innovation or an approved agent voids this warranty. The maximum liability of Deeper Innovation is the product purchase price.

a). Customers must first contact Deeper Innovation customer support at service@deepernetwork.shop to troubleshoot with a Deeper Innovation support agent to determine if the device is defective, provided the device was bought through one of Deeper Innovation authorized sales channels or platforms.

b). If the device is defective, we will initiate the replacement process. We will provide further instructions on where to return the device based on the customer's location.

c). Replacement devices will be shipped via the standard shipping method. Expedited shipping is available at an extra cost upon request.

EXCEPT FOR THE WARRANTY SET FORTH ABOVE, DEEPER INNOVATION MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE GOODS, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

Return Shipping Charge

a). If you need to return a product in accordance with our 7-day unconditional return policy, you must return the product to the warehouse designated by Deeper Innovation and cover the return shipping costs.

b). If we have determined that your product is covered by our 1-year limited product liability and needs to be returned and replaced, Deeper Innovation bears the shipping costs for returns and exchanges.